Terms and Conditions

The legislation of the Republic of Latvia stipulates that the owner of an online store must specify the terms of product delivery and return, as well as the right of withdrawal. Such a provision is called a distance contract (Cabinet Regulations).

Distance Contract 

The seller of the goods offered in this online store, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, conclude the following Agreement:

The Seller undertakes to sell and deliver goods to the Buyer in accordance with the Buyer's order.

Delivery and Payment Procedure

The Buyer orders goods through this website, indicating the type and quantity of goods to be ordered. The Buyer can pay for the goods using the payment tools integrated into the online store or by paying the invoice prepared by the Seller and sent to the Buyer by email. The invoice is prepared electronically and is valid without a signature.

The Seller ensures the delivery of goods within 20 days after receiving payment for the goods, coordinating the delivery time with the Buyer.

Right of Withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receiving the goods by sending a withdrawal letter to the Seller. The Seller sends the withdrawal form to the Buyer by email upon the Buyer's request.

The Buyer's obligation is to return the goods to the Seller within 7 days after sending the withdrawal letter. All expenses related to returning the goods to the Seller are covered by the Buyer.

The Buyer cannot exercise the right of withdrawal if:

  • the ordered goods, by their nature, cannot be returned, or they perish quickly or are quickly consumed;
  • the ordered goods are made specifically for the Buyer according to an individual order;
  • the Buyer has opened the packaging of an audio or video recording or computer program.

Section 12, part six of the Consumer Rights Protection Law of the Republic of Latvia stipulates that "the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal." The Seller reserves the right to refuse the Buyer the right of withdrawal or to withhold compensation if the goods are damaged, negligently used during use, or instructions are not followed, if the original packaging of the goods is lost, or if the packaging is significantly damaged.

Data Processing

By entering the necessary information and placing an order, the Buyer confirms that they have read and agree that the data provided by them will be used so that the Seller can accept the Buyer's order and deliver the goods in accordance with the requirements of Latvian legislation. By entering information, the Buyer agrees that notifications related to the processing of the Buyer's order will be sent to the specified email address.

Privacy Policy

SIA “Mītavas Čiekurs”, registration number: 43603088810, VAT No. LV43603088810, legal address: Bērzu iela 2, Atpūta, Svētes pagasts, Jelgavas novads, LV-3008, physical address: Bērzu iela 2, Atpūta, Svētes pagasts, Jelgavas novads, LV-3008, (hereinafter – “the Seller”) is committed to protecting customer privacy. Accordingly, we have prepared the principles of the Privacy Policy, which apply to the acquisition, use, publication, transfer, and storage of customer personal data. Our activities on the web are carried out in accordance with the laws of the Republic of Latvia and the relevant European Union legal acts. Please take a few minutes to familiarize yourself with our Privacy Policy principles.

1. Acquisition and Use of Personal Data

Personal data is considered to be information that the Seller obtains from a private individual with their consent, in order to fulfill the terms of the concluded remote agreement or to further communicate with this individual.
Customer personal data may be acquired as follows:

  1. by providing contact information (including your name, personal code, postal address, phone number, email address, preferred communication method) on our website or elsewhere (for example, in the store);
  2. from the customer account on the website https://www.mitavasciekurs.lv or by using cookies;
  3. by making purchases, placing reservation orders in our online store, serviced by the limited liability company SIA “Mītavas Čiekurs”, registration number: 43603088810, Bērzu iela 2, Atpūta, Svētes pagasts, Jelgavas novads, LV-3008, physical address: Bērzu iela 2, Atpūta, Svētes pagasts, Jelgavas novads, LV-3008 (hereinafter – “the Seller”), by providing contact information or saving missing information, to specify the preferred method of purchase, the Seller may request voluntary provision of personal data or personal information on certain website pages. Required personal data may include your name, postal code, email address, phone number, and other information. When making a reservation, we transfer the personal data necessary for payment execution to the authorized processor AS “Citadele banka”.

2. Acquisition of Other Information

We also collect anonymous information, i.e., information that cannot be attributed to a specific person (information about gender, age, dominant language, location) and does not allow direct or indirect identification.
Additionally, we may collect general information about customer activities in our stores and on the website. This information is collected and used so that we can provide customers with information about which goods, services, and sections attract the most interest. In this Privacy Policy, general information is used as anonymous information.

3. Use of Acquired Customer Personal Data

By using the acquired personal data, we can inform the Seller's customers about upcoming events, campaigns, and news.
Customers who do not wish to receive our latest news or information about goods that may interest them can delete their name from the target audience group list at any time.
We also use the acquired personal data when delivering goods and fulfilling obligations determined by contracts signed with customers.
For better customer service, the Seller may disclose information about individual customers to third parties who provide services to SIA “Mītavas Čiekurs” and who are bound by a contract regarding the non-disclosure of confidential information and data processing conditions.
Third parties may include, for example, our cooperation partners whose duty is to deliver goods purchased online, provide installment services, or send informational messages.
The data to be transferred to third parties may include:

  1. For sending informational SMS messages – phone number.
  2. For providing installment services – Name, Surname, personal code, email, phone number, information about the client's financial situation, residential address, employer and position, information about income, passport/eID card number.
  3. Goods delivery – Name, surname, email address, phone number, delivery address.

4. Transfer of Personal Data Abroad

The Seller will do everything possible to ensure that if the customer's personal data is transferred abroad, an adequate level of security is provided.
The Seller undertakes not to disclose the customer's personal data to an organization or any other person located in a country where an adequate level of personal data protection is not ensured, except in the following cases:

  • the customer has agreed to it;
  • the transfer of personal data is necessary to conclude a contract with the customer or to fulfill a contract already concluded with the customer;
  • the transfer of personal data is necessary to conclude a contract or to fulfill a contract already concluded in the customer's interests;
  • the transfer of personal data is permitted in accordance with applicable regulatory requirements.

5. Modification of Acquired Customer Personal Data
It is possible to change the acquired personal data for customer identification and communication by writing to the email [email protected].
The Seller undertakes to ensure the accuracy and correctness of the acquired customer personal data.

6. Protection of Customer Personal Data

The Seller takes all possible security measures (including administrative, technical, and physical) to protect customer personal data. Access to data processing and modification functions is only available to authorized persons.

7. Access to Customer Personal Data
The customer, by submitting a written justified request, has the right to receive the following information:
what information about the customer has been obtained, the source of data acquisition, when the information included in the data was changed (if permitted by regulatory acts);
for what purpose personal data processing was carried out, information about recipients of personal data;
information about whether the data has been processed automatically.

8. Use of Internet Protocol Addresses
An IP address is a string of numbers automatically assigned to a computer each time a user connects to their internet service provider; by this IP address, the user's computer can be automatically identified.
The Seller may collect these addresses for system administration and website audit purposes. The Seller does not intend to associate the user's IP address with their personally identifiable information, which means that each user's session is recorded, but the user remains anonymous.
The Seller may use these IP addresses to identify website users in situations where it is deemed necessary to ensure their behavior complies with the website's terms of use or to protect the website or other users.

9. Cookies
Cookies are small text files that provide information about how often a user visits a website and what exactly the user does during their sessions. Cookies do not contain any personally identifiable information, but if the user provides such information themselves, this information may be combined with the data contained in the cookie.
The Seller may place cookies in the user's computer browser.

10. Security
All customer personal data that becomes known during the Seller's website (SIA “Mītavas Čiekurs”) visit and when making reservations therein is considered confidential information.
The encrypted channel for data transfer between banks ensures the security of the buyer's personal data and bank details.
To protect the customer's interests, we ensure:
fair and lawful processing of personal data;
processing of personal data only for the stated purpose and to the necessary extent;
a method of storing personal data that ensures the possibility to identify the customer at any relevant moment, which does not exceed the period initially specified for the purpose of data processing;
accurate processing of personal data and their timely updating, correction, or deletion if the personal data is incomplete or inaccurate.
The customer has the right to reasonably request that their personal data be supplemented, corrected, as well as that the processing of personal data be terminated or the data be deleted if they are outdated, incomplete, false, unlawfully processed, or no longer correspond to the initially stated purpose of data processing.

11. Privacy Policy Terms and Amendments
We assume that before using our website or, by filling in the application to become a regular customer, you have read our Privacy Policy principles and terms and have accepted them. We reserve the right to make amendments to the main conditions of the Privacy Policy, informing all regular customers about it.
For all questions and issues related to the Privacy Policy or data processing, as well as in cases where the customer wishes to refuse to receive commercial communications or completely delete their data from their profile, please contact us using the email address [email protected].